| The appellant has availed a temporary electric connection for construction purpose from the Sreekandapuram Electrical Section having consumer number 1166477042794. After completion of the construction, the appellant has submitted application for tariff change and meter replacement on 19-03-2019 and remitted required fees. The meter replaced on 28-03-2019. On 08-06-2019, a current bill for Rs. 1965 was issued for the period from 08-04-2019 to 08-06-2019 for the consumption of 239 units under commercial tariff. Aggrieved by this, appellant approached the Section authorities with request to rectify the wrong tariff fixation and for refund of the excess amount remitted. Since this mistake has not been corrected by the KSEB, in spite of repeated requests, the appellant filed a petition before the CGRF, Kozhikode in petition no. OP 92/2019-20 requesting to award compensation for the sufferings. The CGRF disposed of the petition vide order dated 12-12-2019 that “CGRF has no power or jurisdiction to take action against the staff of the licensee, who had committed dereliction of duty or negligence. The petitioner has the liberty to approach the higher officers of the licensee in this regard. The petition is disposed accordingly.” Against the decision of the Forum, the appellant has filed the Appeal petition before this Authority on 23-12-2019.
From the analysis done and conclusions arrived at, I take the following decision.’
It is left open to the appellant to approach the authorities of licensee for compensation within a period of 15 days from the date of receipt of this order as per regulation 16 of Kerala State Electricity Regulatory Commission (Standards of Performance of Distribution Licensees) Regulations 2015, if desires so. In the above circumstances the appeal is disposed of as above. The order of CGRF in OP No. 92/2019-20 dated 12-12-2019 is upheld. Having concluded and decided as above, it is ordered accordingly. No order as to costs. |
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P/103/2019 Sri. Jayaprakashan C Kannur 