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Category: Orders
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Orders of Kerala Electricity Ombudsman  in pdf format
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P/09/2023- Smt. Savitri Amma. C

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The appellant Smt. Savitri Amma is a Senior citizen and consumer of Licensee under Konni section. She is having a plot measuring 27 cents of land in her ownership which has compound wall all around with a gate. One building is existing in the southern side of the property. The 12 cents out of 27 cents in the northern side with road front around 13m length. A transformer was erected by the licensee at the centre of this 13m blocking the usage of this property. Further two stay wires were also erected in her property without the consent. The erecting stay wire in the private property is an encroachment. There is sufficient space in the northern boundary of her property to erect the transformer and other installation. If the transformer would have erected closed to the northern boundary of her land, the land would have been effectively utilized. The appellant’s requirement is that the installation has to be shifted to the northern side at the cost of the licensee. The appellant approached various levels of officers of the licensee nothing has happened. Then appellant filed petition in the CGRF. CGRF issued order stating that the appellant must approach District Collector for the decision regarding the complaint. Aggrieved with the decision of the CGRF, this appeal petition is filed to the authority. Decision Considering above facts and the regulations, the appeal petition is dismissed herewith.
P-007-2023-Smt. Rajinsa A.,

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The petitioner is the consumer of the licensee under Electrical Section, Kallara with Consumer No. 1145575013774. A LT single phase overhead line has been drawn by the licensee across her property for giving service connection to the neighbour without the consent. The appellant is having 16 cents of land. There is a pathway to the neighbour and the line was drawn during 1982 with wooden post and service connection was given to the neighbour. During 2004, the appellant also availed connection from the line. The appellant visited Dubai to live with her husband during 2012 and 2016 around three months. During this time the line drawn through the pathway has been shifted to the backside of the land of the appellant in the land of neighbour. This is crossing the property of the appellant. The appellant approached CGRF as she was not getting the line removed from that position. The line is disconnected and the same is to be dismantled. The CGRF vide their order dated 06-01-2023 ordered that the appellant has to approach the ADM for the final order. Aggrieved by the order of CGRF, the appellant filed this petition to this Authority. In view of the analysis and findings the following decisions were taken. 1) The licensee has to disconnect and dismantle the service line which is drawn over the property of the appellant at the cost of the licensee. 2) The licensee has to ensure that the corresponding respondents are attending the hearing and disciplinary action is to be taken against those who are not attending the hearing or any other proceedings of the Kerala State Electricity Ombudsman as per requirement 3) No order on cost.
P-006--2023 - Sri K.O. Joy

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From the above analysis and findings, the following decisions are arrived. (1) The respondent has to provide crossarms in the posts and the Aerial Bunched Cables are to be properly fixed to one side of the crossarm to increase the clearance from the appellant’s property at the cost of the licensee. (2) The service wire provided from the posts to the house to be fixed properly as per the standard practice. No order on cost. The petition is disposed herewith.
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