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Orders of Kerala Electricity Ombudsman  in pdf format
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P-016-2022-Sri. Sujeesh Kumar.S., Ernakulam-Order 31-05-2022

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Muthalamada (East) Ksheera Vyavasaya Co-operative Society, the appellant is involved in milk reception from farmers, testing, dispatch of milk to milk union, payment and account keeping at Muthalamada Panchayath. The appellant filed petition before this Forum with regard to classification of Tariff. The appellant had approached CGRF in OP No. 141/19-20 and OP No. 21/ 21 - 22 complaining exorbitant bill of Rs.4,15,164/ -, the short assessment bill of anomaly in the tariff assignment and wrong classification. The co-operative society was initially provided with VB agricultural tariff which was subsequently changed to VII A Commercial tariff on the basis of observation noted by the audit wing of the Licensee. The Deputy Chief Engineer (TRAC ) had also clarified that the tariff applicable is LT- VII (A). Accordingly, vide order dated 30.06.2020 and 30. 12.2021, CGRF directed that the appellant is liable to pay the bills and also mentioned that the appellant is to approach KSERC for a final order in the matter as the issue is in connection with fixation of Tariff. a) The appellant is liable to remit the bill as raised by KSEB Ltd. b) The tariff currently applicable is VII A as it is the tariff applicable for milk chilling plants. c) The appellant may approach KSERC as the issue is in connection with fixation of Tariff
P-015-2022-Smt. Vasanthakumari Amma.P., Kollam-Order 31-05-2022

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The appellant has paid required cost for the work with regard to obtaining service connection with a support post. The distribution licensee had effected the connection by using PVC weatherproof wire with support pole from the nearby LT post through a narrow path way used by the three consumers including the appellant by avoiding property crossing, since the petitioner failed to produce the consent from the owner of nearby property. The appellant filed a request to refund the amount paid by him as ECSC for providing service connection using support post, since casuarina wood log was used for giving the new service connection instead of a WP support post was not used for giving the service connection. After the completion of the construction works, the appellant filed a petition before CGRF, Southern Region, for getting the refund of the amount paid as a ECSC for providing WP support post and the Forum in its order dated 03-02-2022 rejected the petition. Aggrieved by the decision of the Forum, the appellant filed the appeal petition. 1. The Order of CGRF, Kottarakkara dated 03.02. 2022 in OP No.63/20211 is quashed. 2. The new support post erected for effecting service connection shall be dismantled & removed at the licensee's cost and KSEB Ltd. shall effect supply from the existing post by making use of a suitable side cross arm for maintaining safety and avoiding property crossing. 3. Th e consumer shall bare the cost of the cross arm as necessitated by KSEB Ltd for effecting the supply. 4. The amount collected by KSEB Ltd for the erecting the new support post shall be adjusted towards the cost of the required cross arm and the balance shall be refunded to the consumer.
P-017-2022- Sri. Sunil Joseph, Ernakulamn-Order 31-05-2022

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The appellant stated that he had got exorbitant bimonthly bills during December 2018 and March 2019. So parallel meter was installed to check the consumption. The wiring and connected load were checked with the help of an electrician and no abnormality and leakage were detected. The appellant also stated that there is no change of production up keeping and sale of plants are around uniform scale for the last 10 years. The appellant had approached the CGRF in the matter and the forum after considering the matter had issued the Order dated 25.05.2020, wherein it was ordered that the consumer meter shall be tested at a NABL accredited laboratory to check the accuracy of the meter within prescribed time. It was also ordered that the bills shall be recalculated as per the test report of the meter. The meter was tested and proved not to conforming to required standards. Accordingly, the bills were revised and the meter was replaced. Subsequently, the appellant further approached KSEB Ltd alleging exorbitant consumption and requested to test the accuracy of the meter again. Accordingly, a parallel meter was installed in the premise and was found that the consumptions recorded by both meters are same. Since the appellant was further insisting on testing of the said energy meter, the same was taken for testing. The meter was tested at Meter Testing Laboratory and found that the same was conforming to standards. The appellant again approached the CGRF, and the Forum in the Order dated 03.03.2022 directed that the appellant is bound to pay the bill issued by KSEB Ltd. The appellant has approached the State Electricity Ombudsman for conducting proper enquiry in the matter. a. The appellant is running a Nursery engaging Horticulture Farming and there is no sales in the premises of the appellant. b. There are people/staff staying in the building where the supply point is existing. c. The respondent KSEB Ltd has complied with the orders of the Consumer Grievance Redressal Forum. d. The Meters have been tested in NABL accredited laboratory of KSEB Ltd as requested by the appellant and the meters are conforming to the required standards. e. The consumption is very low during rainy season and gradually increases and attains maximum during summer, which conforms to the usage of pumps for watering the plants in nursery. It is decided that the appellant is liable to pay the charges as the bills issued are for the energy consumed. The appellant may approach KSEB Ltd. for availing instalment system for paying the pending bills. The appellant may also approach KSEB Ltd. with all relevant documents for applying for change in tariff category based on the purpose.

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