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Orders of Kerala Electricity Ombudsman  in pdf format
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P-075-2021-Sri. Suresh Babu, Pathanamthitta-Order 25-02-2022

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The appellant received the electricity bill dated 10-03-2020 for Rs.82,766/- and remitted following the disconnection notice dated 20-10-2020. Later, the appellant received a demand notice for Rs.28,348/- being the surcharge and hence, approached CGRF, seeking electricity bill for actual consumption or for an average consumption. Not satisfied with the order of the Forum, the appellant filed this appeal petition before this Authority. In this case, the appellant has no dispute in the accuracy of the energy meter and hence, is liable to remit the bill amount for the energy consumption recorded in the meter. The respondent made lapses in taking the meter reading of the premises, applying relevant regulations in Kerala Electricity Supply Code 2014. As per appellant, the energy meter was accessible for taking the meter reading. In this case, the respondent had taken meter readings from 08-11-2019 to 08-01-2022 continuously and hence, the argument of the respondent that the meter was inaccessible for taking meter reading is not sustainable. It is decided to reject the appeal petition filed by the appellant. Since the appellant has no dispute in the accuracy of the meter installed in the premises of the appellant, the appellant is liable to remit the electricity bill amount. The order of CGRF, Southern Region, Kottarakkara in OP No:112/2020 dated 17-04-2021 is upheld.
P-068-2021-Sri. Jibu C Jamal, EKM-Order 25-02-2022

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In the inspection conducted by the Licensee, KSEB Ltd. on 07-05-2021, the metering system was found defective and disconnected the power supply to the premises. The appellant requested the respondent for reconnection with unmetered supply on 07-05-2021 and the same was effected on the same day itself for 15 days or till the date of providing new metering system whichever is earlier as per the provisions contained in Regulations of Kerala Electricity Supply Code 2014. The appellant was willing to remit the energy charge during the period of unmetered supply based on the previous average of the recorded consumption. On 10-08-2021, the appellant was given a short assessment bill for the period from 03/2021 to 05/2021 revising from Rs.1,97,217/- to Rs.2,35,802/-., Rs.1,23,401/- to Rs.2,40,785/- and Rs.1,82,546/- to Rs.2,36,470/- respectively. Since the revision of bills was not acceptable, the appellant filed a petition in Consumer Grievance Redressal Forum (CGRF), Central Region vide OP No. 14/2021-22 and the Forum in its order dated 10-09-2021, rejected the request of the appellant. The appellant filed this appeal petition before this Authority. It is decided to quash the short assessment bills for Rs.2,09,893/- issued to the appellant. The respondent is directed to revise the bill for 04/2021 and 05/2021 taking the average of the monthly energy consumption recorded in the new meter for 06/2021, 07/2021 and 08/2021 under ToD billing to the appellant within fifteen days from the date of order. The respondent shall also revise the demand charge for 04/2021 and 05/2021, taking the demand charge of the same month in the previous year. The order of CGRF, Central Region in OP No.14/2021-22 dated 10-09-2021 is set aside.
P-066-2021-Smt. Subha Murugan, Kollam-Order 25-02-2022

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The Anti Power Theft Squad (APTS) of KSEB inspected the premises of the appellant and found 8 kilowatts unauthorized additional load and the appellant was issued an assessment bill. Against the subsequent notices, the appellant filed a writ petition before the Hon’ble High Court of Kerala. The Hon’ble High Court through an interim order directed the appellant to remit 50% of the bill amount including surcharge and the amount was remitted by the appellant. The writ petition was finally disposed of with the direction to remit Rs.50,000/- further and the amount was remitted by the appellant. The appellant was given another notice for Rs.1,37,596 and hence, the appellant filed another writ petition before the Hon’ble High Court of Kerala. The Hon’ble Court directed the appellant to remit 50% of the amount Rs.1,37,596/- and also directed to file appeal before the Chief Electrical Inspector within a period of two weeks. The appellant remitted Rs.68,788/- towards 50% of Rs.1,37,596/-, but again the appellant did not file an appeal before the Chief Electrical Inspector. Another notice demanding Rs.81,170/- was given to the appellant, which led to file one more Writ Petition before the Hon’ble High Court of Kerala. The Hon’ble High Court directed the Chief Electrical Inspector to consider the appeal of the appellant and pass appropriate orders thereon after hearing the parties within a period of two months thereafter. The Chief Electrical Inspector conducted hearing on 05-02-2016 and issued orders on 06-03-2016 with a direction to the respondent to revise the original bill for Rs.75,226/- based on the revised connected load. Accordingly, the respondent revised the original bill from Rs.75,226/- to Rs.16,970/- along with surcharge for Rs.52,854/- up to 14-09-2010. Since the grievances of the appellant mentioned in the appeal petition are in continuation of the decision of the Chief Electrical Inspector, it is not proper to interfere in the appeal and it is proper to approach the Chief Electrical Inspector, who decided in the subject of additional load as directed by Hon’ble High Court of Kerala. It is decided to reject the appeal petition P-066/2021 filed by the appellant and stands disposed of as such. The appellant is free to approach the Chief Electrical Inspector for redressing the grievance.

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