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Category: Orders
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Orders Files: 1056
Orders of Kerala Electricity Ombudsman  in pdf format
RP-001-2022- Sri. Noufal. A., Kozhikode-Order 13-04-2022


As per respondent, “Other Charges” mentioned in bills are low power factor penalty. The appellant approached the Licensee for the refund of Other Charges and since no action was taken by them, the appellant filed petition in CGRF, Northern Regionand the Forum in its order dated 25-08-2021 rejected the request of the appellant. Not satisfied with the decision of the Forum, the appellant filed an appeal petition vide P-059/2021 before this Authority and a decision was taken as follows: “There are lapses on the part of appellant in maintaining the rated values of capacitors to avoid power factor disincentives and lapses on the part of respondent to intimate the subject of low power factor to the appellant as per rules. As such, it is decided to refund the power factor penalty realized from the appellant for 12 months from 11/2019 to 10/2020, by limiting the period of refund requested by the appellant The respondent shall refund the amount realized under “other charges” or “power factor penalty” from the appellant from 11/2019 to 10/2020 within 45 days from the date of order or adjust in the future bills.” Still not satisfied, the review petitioner filed this Review Petition.In the review petition nothing is pointed out, which escaped from the notice of this Authority while disposing the appeal petition. The review jurisdiction is limited to rectify a mistake or an error which is apparent on the face of records and it cannot be used as appellate jurisdiction. In this background, this Authority did not find any reason to intervene the order already issued. In view of the above, review petition is not maintainable and hence, rejected.
P-001-2022- Smt. Nazeeth Banu, Palakkad-Order 13-04-2022


The appellant was given a short assessment bill for Rs.67,064/- towards energy charge and Rs.1,15,361/- towards the surcharge, reassigning the tariff under LT VIIA, Self-Financing Educational Institution for the period of consumption from 02/2008 to 04/2013 as per the judgement of Hon'ble Supreme Court of India in a Special Leave Petition filed by KSEB Ltd. For an exemption from the payment of the bill amount, the appellant approached CGRF, Northern Region, Kozhikode and the Forum in its order decided to dismiss the petition, allowing 10 numbers equal monthly instalments. The appellant filed this appeal petition before this Authority. The short assessment bill for Rs.1,82,425/- issued to the appellant is quashed. The respondent is directed to inspect the premises and assign the tariff within 30 days from the date of this order and issue the electricity bills accordingly. The order of CGRF, Northern Region in OP No.10/2021-22 dated 08-12-2021 is set aside.
P-007-2022-Sri. Liju Kuriakose-Order 31-03-2022


An inspection was conducted by the officials of Electrical Section on 16-07-2021 and found that the Current Transformer (CTs) used in the metering system with a ratio of 150/5. As per respondent, the entire metering system with CTs having ratio 100/5 was replaced on 18-07-2019 with a new metering system with CTs having ratio 150/5. But the respondent did not change CT ratio in the billing system and hence, application of Multiplication Factor (MF) was continued as ‘20’ instead of ‘30’. In order to compensate the revenue loss sustained to the Licensee, the respondent had issued a short assessment bill applying Multiplication Factor ‘30’ for Rs.3,25,232/- to the appellant. A hearing was conducted by the respondent and allowed 12 numbers instalments for the remittance of the short-assessed amount. Not satisfied with the decision of the Licensee, the appellant approached the CGRF Kottarakkara and the Forum dismissed the petition, allowing 12 numbers interest free instalments. The appellant filed this appeal petition before this Authority. This Authority upheld the decision taken by the CGRF, Kottarakkara in OP No. 56/2021 dated 07-12-2021.

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