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Category: Orders
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Order by: Default | Name | Date | Hits | [Descending]
Orders Files: 1327
Orders of Kerala Electricity Ombudsman  in pdf format
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P-041-2022-Sri. C.M. Mustafa, Ernakulamn-Order 26-8-2022

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The recorded demand of the appellant was above 100 kVA from 01-07-2017 every month. The recorded maximum demand was 104 kVA to 162 kVA in different months. The Licensee has never given a letter for the enhancement or informed him about the low voltage surcharge. On 24-07-2022, the appellant received a bill claiming Rs.6,67,140/- towards the low voltage surcharge from July 2017 to January 2022 as per the internal audit of RAO, Perumbavoor. The claim in the above bill towards low voltage surcharge from 07/2017 is four years old and so the claim is barred by limitation. On hearing CGRF ordered vide order dated 28-04-2022 that the appellant is bound to pay the short assessment bill. The appellant filed the appeal petition before this Authority and following decisions are taken: (6) The appellant is liable to pay the short assessment bill amount issued by the Licensee. (7) The Licensee shall grant instalment facility of 24 monthly instalments without interest for making the payment. (8) The Licensee shall enquire and take suitable action for not billing the low voltage surcharge in time, which resulting into revenue loss to the Licensee and also resulting into huge one-time financial burden to the consumer. (9) The Licensee shall enquire the lapses of the officials who has not adhere to Section 101 of the Kerala Electricity Supply Code, 2014 and take necessary action. (10) The order of CGRF, Central Region is modified accordingly.
P-040-2022-Sri. Fazalul Rahman, Ernakulamn-Order 24-8-2022

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The appellant received an exorbitant bill for the month of November and December 2021 amounting to Rs.84,064/- The meter reader informed that there was burn in the meter area and found that the service wire has burnt out. As per the request, meter was tested at TMR lab and the report states that the meter is not faulty. The meter recorded a heavy consumption from 08-11-2021 to 28-12-2021. The usage was an average of 400 – 600 units bimonthly. On hearing, the Forum ordered vide order dated 22-04-2022 that the appellant is liable to pay the bill. The appellant filed the appeal petition before this Authority and following decisions are taken: (11) The appellant is liable to pay the bill amount as per the bill dated 10-01-2022. (12) The Licensee shall grant 10 monthly instalments without interest for making the payment. (13) The order of CGRF, Central Region is modified accordingly.
P-032-2022-Sri. Shymon Anto, Ernakulam-Order 23-08-2022

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On the inspection of APTS, it was found that the voltage in R&B phase was very low and R-phase were current was zero. When measured through the standard test meters, the voltage and current was normal. This shows that the quantities recorded by the meter was very much lower than that of actual. The CTs which are connected to the meter was in the ration 100/5. It is also noticed that one phase was missing from 10-09-2019 to 27-05-2020 and two phases were missing from 28-05-2020 to 14-10-2020. On hearing CGRF-CR issued order dated 27-04-2021 that the bill has to be recalculated by taking into the fraction of actual consumption with recorded consumption, which is 2.788 detected during the inspection. The respondent filed a review petition to CGRF-CR and the Forum issued order dated 21-01-2022 stating that the bill to be recalculated by taking the fraction of actual consumption with recorded consumption (2.78) detected during the site inspection and consider the factor 1.5 to the recorded consumption. As per the order, the amount of short assessment was recalculated as Rs.2,63,876/- and asked the appellant to pay within 30 days. The aggrieved appellant filed the appeal petition before the Authority and takes the following decision: (1) The appellant is liable to pay the short assessment bill calculated as per the order of Consumer Grievance Redressal Forum (Central Region) vide order dated 21-01-2022. (2) The respondent shall allow 24 monthly instalments to the appellant for remitting the payment.
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