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Category: Orders
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Order by: Default | Name | Date | Hits | [Descending]
Orders Files: 1327
Orders of Kerala Electricity Ombudsman  in pdf format
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P-030-2022-Smt. Nirmaladevi.S., Ernakulamn-Order 01-08-2022

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Sub Engineer, Electrical Section, Palarivattom has issued a site Mahazar to the appellant stating that she had arrears for the last few months, which was come due to mistake made by the then meter reader. As the demand and disconnection notice are exorbitant amount of Rs.11,971/- which is payable within 10 days. The appellant approached the Hon’ble High Court of Kerala and got a stay order and subsequently the Hon’ble High Court ordered to approach the consumer grievance redressal mechanism. On hearing, CGRF ordered that the appellant is liable to pay for the units actually consumed from KSEBL. T appellant filed the appeal petition and the Authority took decision as follow: (1) The appellant is liable to pay the bill amount. (2) The Licensee shall grant 12 months instalments without interest. (3) The order of CGRF, Central Region in OP No.75/2021-22 dated 05-04-2022 has been modified to this extend. (4) The Licensee has to extend formal vigorous training for the staff to avoid recurrence of such type of mistakes.
P-039-2022- Smt. Alice Kuruvila, Palakkad-Order 29-07-2022

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The Licensee issued a demand notice to the appellant claiming an amount of Rs.6,990/- for ‘One Time Settlement’. The appellant has requested for disconnection on 14-01-2015 but not done. There after the Licensee billed up to 04-05-2015. The appellant approached CGRF, Northern Region to set aside the demand notice and to refund the CD amount with interest. The CGRF dismissed the petition stating that the complaint raised quoting Electricity Act & Kerala Electricity Supply Code is irrelevant. Aggrieved by the decision of the Forum, the appellant filed the appeal petition and this Authority decides as follow: (1) The order of CGRF, Northern Region in OP No. 46/2021-22 dated 14-03-2022 is set aside. (2) The service connection of the appellant is treated as dismantled on 24-01-2015 and the respondent shall not realize any demand charges after the month of January 2015. (3) The Licensee has to refund CD amount to the appellant.
P-029-2022-Smt. K. Lalitha, TVM-Order 29-07-2022

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The appellant made an application to the Licensee to change the ownership and another application on 22-10-2020 to reduce the Contract Demand from 250 kVA to 25 kVA. There was an arrear energy charges of Rs.11,96,945/-. The Licensee asked NOC from the previous owner of the building for the transfer of Security Deposit, which has been objected by the previous owner. The Licensee issued a letter to the appellant directing to clear the arrear of energy charges and also to pay fresh Security Deposit. The appellant filed a petition to the CGRF, Southern Region, and CGRF ordered that the petitioner is liable to remit the current charge arrears and required Security Deposit afresh while executing the agreement for transfer of ownership and reduction of Contract Demand. Aggrieved by the decision of CGRF, the appellant filed the appeal petition and the Authority decides as follow: (4) The order of CGRF, Southern Region, Kottarakkara in OP No. 51/2021 dated 28-09-2021 is set aside. (5) The demand notice of Licensee is quashed. (6) The Licensee shall recover the arrears of the energy charges from the security deposit of registered owner of Licensee as per the records. (7) The Contract Demand is deemed to be reduced with effect from 07-11-2020 and the Licensee has to send the revised demand to the appellant. (8) The appellant shall pay the energy charges as per the revised demand of Licensee as a deposit as per Section 40 (3) of Kerala Electricity Supply Code 2014. (9) The appellant is liable to pay the security deposit for transferring the connection and execute fresh agreement.
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