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Category: Orders
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Orders Files: 1327
Orders of Kerala Electricity Ombudsman  in pdf format
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P-077-2021-Sri. Ravindran Pillai, Kollam-Order 17-03-202

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The appellant filed this Appeal Petition with a request to issue order for the shifting of the distribution transformer erected in front of the appellant’s property for the free entry to the landed property from the road. The transformer was erected in the year 2010 and even after repeated requests, the respondent had not taken any action for the shifting of the transformer. As such the appellant filed a petition vide OP No. 52/2021 before CGRF, Southern Region, Kottarakkara and the Forum in its order dated 28-09-2021 rejected the request of the appellant with an opinion that the petitioner is at liberty to approach the District Magistrate, Kollam. The appellant filed this appeal petition before this Authority. It is directed the respondent to look once again whether there is technical feasibility for shifting or rearranging the transformer station minimizing the inconvenience to the appellant and the respondent shall inform his decision to the appellant within a period of 15 days from the date of this order. If the appellant is not satisfied with the decision of the respondent, the appellant is free to approach the District Magistrate.
P-075-2021-Sri. Suresh Babu, Pathanamthitta-Order 25-02-2022

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The appellant received the electricity bill dated 10-03-2020 for Rs.82,766/- and remitted following the disconnection notice dated 20-10-2020. Later, the appellant received a demand notice for Rs.28,348/- being the surcharge and hence, approached CGRF, seeking electricity bill for actual consumption or for an average consumption. Not satisfied with the order of the Forum, the appellant filed this appeal petition before this Authority. In this case, the appellant has no dispute in the accuracy of the energy meter and hence, is liable to remit the bill amount for the energy consumption recorded in the meter. The respondent made lapses in taking the meter reading of the premises, applying relevant regulations in Kerala Electricity Supply Code 2014. As per appellant, the energy meter was accessible for taking the meter reading. In this case, the respondent had taken meter readings from 08-11-2019 to 08-01-2022 continuously and hence, the argument of the respondent that the meter was inaccessible for taking meter reading is not sustainable. It is decided to reject the appeal petition filed by the appellant. Since the appellant has no dispute in the accuracy of the meter installed in the premises of the appellant, the appellant is liable to remit the electricity bill amount. The order of CGRF, Southern Region, Kottarakkara in OP No:112/2020 dated 17-04-2021 is upheld.
P-068-2021-Sri. Jibu C Jamal, EKM-Order 25-02-2022

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In the inspection conducted by the Licensee, KSEB Ltd. on 07-05-2021, the metering system was found defective and disconnected the power supply to the premises. The appellant requested the respondent for reconnection with unmetered supply on 07-05-2021 and the same was effected on the same day itself for 15 days or till the date of providing new metering system whichever is earlier as per the provisions contained in Regulations of Kerala Electricity Supply Code 2014. The appellant was willing to remit the energy charge during the period of unmetered supply based on the previous average of the recorded consumption. On 10-08-2021, the appellant was given a short assessment bill for the period from 03/2021 to 05/2021 revising from Rs.1,97,217/- to Rs.2,35,802/-., Rs.1,23,401/- to Rs.2,40,785/- and Rs.1,82,546/- to Rs.2,36,470/- respectively. Since the revision of bills was not acceptable, the appellant filed a petition in Consumer Grievance Redressal Forum (CGRF), Central Region vide OP No. 14/2021-22 and the Forum in its order dated 10-09-2021, rejected the request of the appellant. The appellant filed this appeal petition before this Authority. It is decided to quash the short assessment bills for Rs.2,09,893/- issued to the appellant. The respondent is directed to revise the bill for 04/2021 and 05/2021 taking the average of the monthly energy consumption recorded in the new meter for 06/2021, 07/2021 and 08/2021 under ToD billing to the appellant within fifteen days from the date of order. The respondent shall also revise the demand charge for 04/2021 and 05/2021, taking the demand charge of the same month in the previous year. The order of CGRF, Central Region in OP No.14/2021-22 dated 10-09-2021 is set aside.
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