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Orders of Kerala Electricity Ombudsman  in pdf format
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P-066-2021-Smt. Subha Murugan, Kollam-Order 25-02-2022

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The Anti Power Theft Squad (APTS) of KSEB inspected the premises of the appellant and found 8 kilowatts unauthorized additional load and the appellant was issued an assessment bill. Against the subsequent notices, the appellant filed a writ petition before the Hon’ble High Court of Kerala. The Hon’ble High Court through an interim order directed the appellant to remit 50% of the bill amount including surcharge and the amount was remitted by the appellant. The writ petition was finally disposed of with the direction to remit Rs.50,000/- further and the amount was remitted by the appellant. The appellant was given another notice for Rs.1,37,596 and hence, the appellant filed another writ petition before the Hon’ble High Court of Kerala. The Hon’ble Court directed the appellant to remit 50% of the amount Rs.1,37,596/- and also directed to file appeal before the Chief Electrical Inspector within a period of two weeks. The appellant remitted Rs.68,788/- towards 50% of Rs.1,37,596/-, but again the appellant did not file an appeal before the Chief Electrical Inspector. Another notice demanding Rs.81,170/- was given to the appellant, which led to file one more Writ Petition before the Hon’ble High Court of Kerala. The Hon’ble High Court directed the Chief Electrical Inspector to consider the appeal of the appellant and pass appropriate orders thereon after hearing the parties within a period of two months thereafter. The Chief Electrical Inspector conducted hearing on 05-02-2016 and issued orders on 06-03-2016 with a direction to the respondent to revise the original bill for Rs.75,226/- based on the revised connected load. Accordingly, the respondent revised the original bill from Rs.75,226/- to Rs.16,970/- along with surcharge for Rs.52,854/- up to 14-09-2010. Since the grievances of the appellant mentioned in the appeal petition are in continuation of the decision of the Chief Electrical Inspector, it is not proper to interfere in the appeal and it is proper to approach the Chief Electrical Inspector, who decided in the subject of additional load as directed by Hon’ble High Court of Kerala. It is decided to reject the appeal petition P-066/2021 filed by the appellant and stands disposed of as such. The appellant is free to approach the Chief Electrical Inspector for redressing the grievance.
P-076-2021-Sri. K. Lava, Kottayam-Order 15-02-2022

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In the inspection conducted by the Licensee at the time of reading for the month of 03/2021, it was noticed by the officials of the Licensee that the Current Transformer (CT) connections were wrongly given such that import and export readings got interchanged. As per respondent, the Licensee sustained a revenue loss due to the improper connection by way of incorrect recording of energy export and import. In order to compensate the revenue loss, the appellant was given a short-assessment bill The appellant filed a petition before CGRF and the Forum in its order issued the following: (2) The respondent is directed to conduct an inspection at the premises afresh with meter data downloading in the presence of the petitioner or his authorized representative strictly observing the rules laid down in the Regulation 173, 150, 51, 152 etc. of the Kerala Electricity Supply Code 2014 relating to conducting inspection and issue short assessment bill on the basis of the meter data thus, downloaded and other details. (3) The respondent is also directed to allow maximum eligible instalments to the petitioner for remitting the short assessment bill without any interest. The appellant filed this appeal petition before this Authority. This Authority observed that the metering system was wrongly connected and which was set right on 15-03-2021. The downloaded data of the meter is a proof for the incorrect metering system. Hence, the appellant is liable to remit the revised bill amount. The appeal petition filed by the appellant is dismissed. The order of CGRF, Southern Region, Kottarakkara in OP No.50/2021 dated 28-09-2021 is upheld.
P-074-2021-Sri. Hydrose, Ernakulam-Order 15-02-2022

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The Anti Power Theft Squad (APTS) of KSEB Ltd. inspected the premises and found that the Multiplication Factor used for arriving at the actual consumption of energy in the premises was ‘20’ instead of ‘30’ and thereby the Licensee sustained a revenue loss. Hence, the respondent issued a short assessment bill amounting to Rs.5,22,087/- for the period from 08/2018 to 05/2020 to compensate the revenue loss. The appellant did not remit the amount and filed a writ petition before the Hon’ble High Court of Kerala vide WP (C) No.1207/2021. The Hon’ble Court directed the appellant to approach Consumer Grievance Redressal Forum within thirty days. Accordingly, the appellant filed a petition before CGRF, and the Forum dismissed the petition. The appellant filed this appeal petition before this Authority. There occurs a mistake in the billing (calculation) due to wrong application of multiplication factor or due to some oversight. The short payment amounts became due only after realization of mistake. Amount of the short assessment bill was never demanded earlier and same cannot be said to be due at any earlier time. The appellant does not dispute the error in the application of multiplication factor occurred to KSEBL in raising his monthly bills. The appellant is bound to pay the charge for the electricity he had consumed. This Authority upheld the decision taken by the CGRF, Central Region, Ernakulam in OP No.20/2021-’22 dated 15-09-2021. Instalment facility shall be granted as per rules.
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