KERALA ELECTRICITY OMBUDSMAN
D.H. Road & Foreshore Road Junction,
Near Gandhi Square,
Ernakulam, Kerala-682 016
Ph: 0484 2346488, Mob: 8714356488
![]() |
![]() |
![]() |
![]() |
Category: Orders | ||
![]() |
Files: 1327 | |
Orders of Kerala Electricity Ombudsman in pdf format |
![]() ![]() |
|
The appellant was given an instalment facility to remit the accumulated electricity bill amount for Rs.30,424/- and remitted only Rs.10,000/- towards first instalment. The appellant has to remit the balance amount of Rs.20,424/- but requested the CGRF, Southern Region to waive the entire amount and the Forum dismissed the petition with allowing 12 instalments. The appellant filed this appeal petition before this Authority. The appellant had not filed any complaint regarding the accuracy of the meter before the respondent, CGRF or before this Authority. The arrear is the accumulated electricity bill amount for a particular period and instalments were sanctioned by the Licensee. The appellant remitted the first instalment also. The only reason for the request of exemption from remitting the electricity bill is the appellant’s financial incapability. The appellant had remitted the bill amount after the period of non-payment of the arrear electricity bills. The appeal petition filed by the appellant stands dismissed as it is found having no merits. The order dated 20-09-2021 in OP No. 45/2021 of CGRF, Southern Region, Kottarakkara is upheld. |
![]() ![]() |
|
As per appellant, the premises is a rental building and there is no continuous occupancy in the building. The faulty meter in the premises was not changed and during the period, the appellant remitted the bill amount issued by the respondent. Later, as per the report of Audit Wing of the Licensee, the bimonthly average consumption of the appellant was revised from 296 units to 546 units and issued the short-assessment bill for Rs.4,222/- for 4 billing cycles. The appellant filed a petition before CGRF, Central Region, for the cancellation of the short-assessment bill and against the disconnection notice issued by the respondent. The Forum issued order dismissing the petition. The appellant filed this appeal petition before this Authority. The reassessment bill for Rs.4,222/- is quashed. If the amount is remitted by the appellant¸ the amount shall be adjusted in the future bills. The appeal petition filed by the appellant is having merits and hence, allowed. The order of CGRF, Central Region in OP No.21/2021-22 dated 15-09-2021 is set aside. |
![]() ![]() |
|
An electric pole carrying a Low Tension (LT) 4 wire overhead line got damaged following the falling of a line branch from the property of the appellant. The appellant remitted Rs.4,433/- towards material cost and Rs.4,500/- towards the labour charge paid to the contractor who carried out the works. The appellant approached the Licensee for the refund of the amount, but no action was taken and hence, filed a petition before CGRF, Central Region and the Forum rejected the request of the appellant. The appellant filed this appeal petition before this Authority. The appellant had to intimate the Licensee about the cutting and removing of branches of the tree for taking safety precautions by the Licensee. At the same time, Licensee had to maintain the Low-Tension line properly and to strengthen the weak points in the distribution network. As such, the respondent shall bear the material cost and the appellant shall bear the labour charge. The respondent is directed to refund the material cost remitted by the appellant within 30 days from the date of order. The order of CGRF, Central Region in OP No.15/2021-22 dated 01-09-2021 is set aside. The appeal petition filed by the appellant is allowed to this extent. |
KERALA ELECTRICITY OMBUDSMAN
D.H. Road & Foreshore Road Junction,
Near Gandhi Square,
Ernakulam, Kerala-682 016
Ph: 0484 2346488, Mob: 8714356488
Send an email to info@keralaeo.org
![]() | Today | 2084 |
![]() | All | 6223575 |
P/021/2025, Smt. Daisamma George |
02-05-2025 |
P014/2025, Smt. Chitra Nair |
02-05-2025 |
P/013/2025, Sri.Sabu Johny |
02-05-2025 |
P/012/2025,Sri.Mohammed Ibrahim |
02-05-2025 |
P/011/2025, Sri.Satheesh Kumar |
02-05-2025 |
P/010/2025, Sri. Satheesh Kumar |
02-05-2025 |
P/09/2025, Sri.B.R.Ajith |
02-05-2025 |
P/08/2025, Sri.Mohammed Kabeer |
02-05-2025 |
P/07/2025, Sri.P.R.Gireesan |
04-04-2025 |
P/06/2025, Sri. Sajan.Varghese |
04-04-2025 |