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Orders of Kerala Electricity Ombudsman  in pdf format
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P/07/2024- ശ്രീ. ശ്രീ. മുഹമ്മദ് റാഫി എം.പി.

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അപ്പീൽ പരാതി സമർപ്പിച്ചിട്ടുള്ള ശ്രീ മുഹമ്മദ് റാഫി മലപ്പുറം ജില്ലയിലെ പൊന്മുണ്ടം ഇലക്ട്രിക്കൽ സെക്ഷനിലെ വൈദ്യുതി ഉപഭോക്താവാണ്. അദ്ദേഹത്തിന്റെ കൺസ്യൂമർ നമ്പർ 1165705007633 ആണ്. പരാതിക്കാരൻ 28.07.2023ന്  meter shifting, load change, tariff change, ownership change എന്നിവയ്ക്ക് വേണ്ടി അപേക്ഷ ഓൺലൈൻ സമർപ്പിച്ചെങ്കിലും പല കാരണങ്ങൾ പറഞ്ഞ്  സേവനങ്ങൾ യഥാസമയം നൽകാതിരുന്നു. പല ഉദ്യോഗസ്ഥരെയും നേരിൽ കണ്ട് അപേക്ഷിച്ചിട്ടും ഓരോ കാരണങ്ങൾ പറഞ്ഞ് പിന്നെയും താമസിപ്പിക്കുകയാണുണ്ടായത്. രണ്ടു മാസങ്ങൾക്കുശേഷം load change, tariff change and ownership change എന്നിവ 27/09/2023ന് നടപ്പിലാക്കുകയും meter shifting 7/10/2023 ന് പൂർത്തീകരിക്കുകയും ചെയ്തു. കാലതാമസം നേരിട്ടതിന്  നഷ്ടപരിഹാരം ലഭ്യമാക്കുക, കാലതാമസം വരുത്തിയ ഉദ്യോഗസ്ഥർക്കെതിരെ നടപടി സ്വീകരിക്കുക എന്നിവയാണ് പരാതിക്കാരന്റെ ആവശ്യം. CGRF-ൽ നൽകിയ പരാതിയിൽ CGRF നടപടിക്രമങ്ങൾ പൂർത്തിയാക്കി 30/12/2023-ൽ ഉത്തരവിറക്കി. CGRF-ന്റെ ഉത്തരവിന് അപ്പീലായിട്ടാണ് ഈ പരാതി സമർപ്പിച്ചിട്ടുള്ളത്
P/062/2023- Sri. Renjith P

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The appellant Sri. Renjith is a consumer of the licensee under the electrical section, Kambalakkad and power connection was availed on 30/11/1993. The appellant has installed an on-grid solar plant of 3 kwp capacity under MNRE subsidy scheme. The licensee has enlisted few agencies for the supply, installation and commissioning of solar plants under the Soura scheme. The licensee has executed agreement with these agencies with a clause of defect liability period for 5 years and during this period the contractor has to repair/replace solar plant items at their cost. The appellant has selected one of the agency named M/s Kondaas Automation pvt. Ltd. and executed solar plant of capacity 3 kW on 10/05/2022. The solar plant was not giving the required output. As per the advice of the contract agency the appellant requested the licensee to of change the line. On inspection the officials of the licensee noticed very high voltage surge in the line and the frequency of the plant was changed. Then the production from the solar plant was increased and voltage also has increased to 279v and appellant was forced to switch off the plant. The increase in voltage of the solar plant has damaged the stabilizer. The damage would have happened due to wrongly setting the voltage. The main complaint of the appellant to the CGRF was also regarding the voltage problems and no other grievance were raised as per the order of CGRF. In the appeal petition also, no other prayer which was not made with CGRF could be entertained. The respondent has taken initiative and the voltage problem is resolved and the solar plants are working well.
P/036/2023- Sri. Paul Robson

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The appellant Sri. Paul Robson was the registered consumer with number 1155406010243 under college Electrical Section. This connection was in LT IV A tariff. The appellant was not made the power charges since December 2021 as the payment was defaulted the licensee has disconnected the power according to the regulation of Kerala Electricity Supply Code 2014. The licensee could not locate the consumer and hence the notice for the disconnection was not served. The premises was on lease from Mr. Krishnamoorthi and the lease deed signed during 2008 and then the deed was neither renewed nor extended. At present the appellant is not the legal tenant of the premises. The owner submitted application for dismantling the power connection and the licensee has disconnected the power connection. Now the appellant approached the licensee for the reconnection of the power. The section office has asked to produce the legal document showing the occupancy of the premises and the appellant could not produce the same and hence the power was not connected. Aggrieved consumer approached the CGRF and CGRF order dated 23/06/2023 states that the CGRF is not to intervene in the case as the case is pending before the Hon’ble Rent Control Court, EKM. Aggrieved by the decision of CGRF this appeal petition was filed to this authority.
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